Last updated: September 2, 2019
When you sign up to become a Subscriber, contact us via the Contact Us page, you will be asked to provide certain information about yourself which may include, your name, your business name, e-mail address and phone number (collectively, “Contact Information”). The Contact Information is used to provide the requested Services, and to contact Subscribers and Visitors for purposes of direct marketing of our current and future products and services. We store our contact information within our customer relationship management (CRM) system to help our sales and customer support team manage our relationships with current or prospective customers.
In order to purchase a Subscription to our Platform, you will need to provide certain information in addition to the Contact Information. Such information may include a credit card number, expiration date, billing address and zip code, activation code, and similar information (collectively, the “Billing Information”). Such Billing Information will be collected and processed by our third party payment processor and we do not obtain access to or process any Billing Information.
When Website Guests place an Order through the Platform, we will also collect and/or receive certain information, including but not limited to, Guest name, the products and services the Guests are seeking to purchase, and their name, billing address and total transaction amount (collectively, the “Order Information”). We shall use and share the Guest Order Information with the applicable Subscriber as reasonably necessary to provide our Platform. All actual payment information provided by Guests will be collected and processed by our third party payment processor and we do not obtain access to or process any such information
In using the Platform, Subscribers grant us permission to access Subscriber Data. We use the Subscriber Data in accordance with the terms and conditions of the Subscription Agreement.
In addition to the Contact Information, Subscriber Data, and Order Information, we may collect additional information (collectively, the “Other Information”). Such Other Information may include:
From Your Activity In an ongoing effort to improve the Website and the Platform, we automatically collect certain information when Visitors visit the Website, when Subscribers use the Platform, and when Website Guests access and use the Website(s). Such information includes, without limitation, IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Website Visitors visit, and similar information concerning your use of the Platform.
From Cookies We collect information using “cookie” technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will “remember” information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other Information and to enhance your experience using the Website and the Platform. If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, some features of the Website and the Platform may not function properly.
Below is a list of analytics providers that we use; however, such list may be subject to change based on how we wish to understand the user experience. You may use the accompanying links to learn more about such providers and, if available, how to opt-out from their analytics collection.
For Google Analytics, please visit https://www.google.com/analytics
For MixPanel, please visit https://mixpanel.com/
For Segment, please visit https://segment.com
For Sentry, please visit https://sentry.io/privacy/
Below is a list of advertising/remarketing providers that we use; however, such list may be subject to change based on the campaigns that we run. You may use the accompanying links to learn more about such providers and, if available, how to opt-out from their targeted ads or other personalization features. Please note you will not necessarily be opted-out of advertising or content generally; you may still receive generic ads or content.
For Google AdWords, you can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
For Facebook/Instagram, please visit: http://facebook.com/about/privacy/update.
In an ongoing effort to better understand our Visitors, and Subscribers, we may analyze your information in anonymized and aggregate form in order to operate, maintain, manage, and improve the Website and the Platform and for our own research purposes. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and services to current and prospective business partners and to other third parties for other lawful purposes.
We may disclose your information if required to do so by law, or in the good faith belief that such action or disclosure is necessary or appropriate to: (i) operate the Platform, (ii) comply with any legal obligation, report unlawful activity, cooperate with law enforcement or public authorities (including for the purpose of meeting national security or law enforcement requirements), (iii) protect against legal liability, (iv) protect and defend our rights, property, personnel, suppliers, sponsors, agents or licensors, (v) protect the personal safety of vendors, users of the Platform or the public, or (vi) comply when compelled to disclose personal information to other third parties by government authorities or as required by law or regulation, including, but not limited to, in response to court orders and subpoenas.
With your permission, third-party applications or services may access your personal information. We use standard OAuth (open authorization) to enable you to update and manage public content on third-party websites, such as Facebook or Twitter, and integrate with other third-party service providers (e.g., payment processors, analytics providers, marketing automation) from within the Platform. For the sole purpose of enabling such features via OAuth, Zenbox must request certain access permissions to your account(s) on such third-party websites.
Anyone who has signed up to use the Platform may access, remove, review, and/or make changes to the same by following the instructions found on the Platform. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any Zenbox marketing e-mail. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases. Subscribers cannot opt out of receiving transactional e-mails related to their account with Zenbox. Retention of personal information